Fit My Doors Ltd

Terms and Conditions & Privacy Policy

These Terms and Conditions govern the use of the Fit My Doors website and the provision of services by Fit My Doors Ltd.

By using this website or accepting a quotation from Fit My Doors Ltd, you agree to the terms outlined below.

If you do not agree with these terms, you should not use the website or accept any quotation.

1. Company Contact Information

Fit My Doors Ltd provides door installation and related services within the United Kingdom.

For enquiries regarding services, quotations, or these terms, please contact:

Phone: 07700 174040

Email: admin@fitmydoors.co.uk

Contact: Callum Turner

2. Website Use

The content on this website is provided for general information about our services.

Users agree not to misuse the website or attempt to interfere with its operation.

Fit My Doors Ltd may update, modify, or remove website content at any time without notice.

3. Quotations and Acceptance

All quotations provided by Fit My Doors Ltd are subject to these Terms and Conditions.

A quotation is considered accepted when the customer:

• clicks the acceptance button within the QuickBooks quotation system

• confirms acceptance in writing or electronically

• instructs Fit My Doors Ltd to proceed with the work.

Acceptance confirms that the customer has read, understood, and agreed to these Terms and Conditions.

4. Access and Attendance

The customer must ensure safe and reasonable access to the property on the agreed installation date(s).

If Fit My Doors Ltd is unable to gain access upon arrival, or if the work cannot begin because the site is not ready or the customer is not present, an aborted visit fee may be charged at a rate of £95 per fitter.

If work cannot proceed due to circumstances outside the control of Fit My Doors Ltd, additional labour charges may apply.

5. Site Preparation

The customer is responsible for ensuring the work area is clear and accessible prior to installation.

If Fit My Doors Ltd is required to prepare or clear the area before work can begin, additional labour charges may apply.

Fit My Doors Ltd accepts no liability for damage to items moved at the request of the customer.

6. Materials

All required materials must be present on site before the scheduled installation date unless otherwise agreed.

If work is delayed due to missing or incorrect materials supplied by the customer, additional labour charges may apply.

Any unused materials supplied by Fit My Doors Ltd remain the property of Fit My Doors Ltd unless otherwise agreed.

7. Customer Supplied Materials

Where materials are supplied by the customer, Fit My Doors Ltd accepts no responsibility for the suitability, quality, or compatibility of those materials.

Any delays, adjustments, or additional labour required due to incorrect, damaged, or unsuitable materials supplied by the customer may result in additional charges.

8. Unforeseen Work

Quotations are prepared based on visible conditions at the time of inspection or information provided by the customer.

If hidden issues are discovered during installation, including structural problems, incorrect measurements, or unsuitable existing fittings, additional work may be required.

Where reasonably possible, the customer will be informed and any additional work will be quoted and approved before proceeding.

9. Property Conditions

Many properties contain structural irregularities including uneven walls, floors, or frames.

Fit My Doors Ltd will install products to the best practical standard within the limitations of the existing structure.

Minor variations caused by existing property conditions do not constitute installation defects.

10. Delays Outside Our Control

If a project is delayed, extended, or rescheduled due to circumstances outside the control of Fit My Doors Ltd, including lack of access, unprepared site conditions, or customer delays, additional labour charges may be applied at a rate of up to £320 per fitter per day.

11. Deposits and Payments

For quotations exceeding £1,000, an interim payment of £250 may be required before work begins.

Full payment is due immediately upon completion of the works unless otherwise agreed.

Invoices not paid within 48 hours may incur a late payment fee of 10 percent of the total invoice value.

Fit My Doors Ltd reserves the right to charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

12. Payment Disputes and Chargebacks

Once installation work has been completed and the customer has taken possession or use of the installed products, payment is considered due in full.

Customers agree not to initiate payment chargebacks or payment disputes without first contacting Fit My Doors Ltd to allow a reasonable opportunity to investigate and resolve the issue.

Where a chargeback or payment dispute is initiated without reasonable cause after services have been provided, Fit My Doors Ltd reserves the right to pursue recovery of the outstanding balance, associated fees, and reasonable costs incurred in recovering the payment.

13. Cancellation

Customers have a statutory 14 day cooling off period under consumer protection regulations unless they request that work begins within this period.

If the customer cancels work after accepting the quotation and reserving installation dates, Fit My Doors Ltd may charge for labour time already allocated, materials purchased, and administrative costs.

14. Additional Works

Any work not included in the original quotation will be quoted separately.

Additional work will only be carried out once approved by the customer.

15. Waste Disposal

Any waste generated during installation will remain on site for disposal by the customer unless otherwise agreed in writing.

16. Ownership of Equipment

Any equipment, skips, tools, or materials delivered to site remain the property of Fit My Doors Ltd unless otherwise agreed.

17. Installation Warranty

Fit My Doors Ltd provides a 10 year installation warranty from the date of completion.

This warranty covers defects arising directly from installation workmanship and materials supplied by Fit My Doors Ltd.

This warranty does not cover:

• normal wear and tear

• misuse, neglect, or accidental damage

• structural movement of the property

• environmental factors

• materials supplied by the customer

• manufacturing defects outside the control of Fit My Doors Ltd.

Manufacturer warranties may apply to certain products supplied.

Any installation related issue must be reported as soon as reasonably possible.

Fit My Doors Ltd will inspect and rectify verified installation faults within a reasonable timeframe.

This warranty applies only to the original customer and installation address and is non transferable.

18. Limitation of Liability

Fit My Doors Ltd will carry out work with reasonable care and skill.

To the fullest extent permitted by law, Fit My Doors Ltd shall not be liable for indirect or consequential losses arising from installation works or delays outside its control.

Nothing in these terms limits liability for death, personal injury, or fraud where such liability cannot legally be excluded.

19. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any dispute arising in connection with these terms shall be subject to the jurisdiction of the courts of England and Wales.